Quality Improvement and Quality Assurance (QI/QA)
Quality Improvement and Quality Assurance (QI/QA) is responsible for monitoring the Mental Health Plan effectiveness by providing oversight and review of clinics, organizations, and clinicians providing services to our consumers.
The goals of QI/QA is to perform program development and coordination work to implement and maintain a quality management program that effectively measures, assesses, and continuously improves the access to and quality of care and services provided to the County's mental health consumers. The Quality Management Coordinator is responsible for Chairing and facilitating Quality Improvement Committee (QIC) meetings and ensuring members receive timely and relevant information.
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Data
Performance Dashboards
- Adult Contra Costa
- Adult Contra Costa (ADA Version)
- Children & Youth Contra Costa
- Children & Youth Contra Costa (ADA Version)
2022 Consumer Satisfaction Survey Results Infographics
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Quality Improvement Plan
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Memo & Information Notices
- 20-01c ANSA Announcement
- 20-02 | Revised CANS
- 20-01b | ANSA Full | ANSA Brief
- 19-05
- 19-04
- 19-02
- 19-03
- 19-01
- 18-03 | IN-18-010 | NOABD Flow Chart
- 18-02b
- 18-01
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Policies
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Beneficiary Rights
Grievance and Satisfaction Line:
To provide feedback about your experience at one of our specialty Behavioral Health clinics and, or with one of our contracted community based providers, please call the Quality Improvement Line at 925-957-5131 or Email BHSQualityAssurance@cchealth.org.
To file a written complaint/grievance, please download the consumer grievance review request form below or you can obtain a form at any County location providing specialty behavior health services.
For assistance completing the form, you can contact a Patient Rights Advocate at 925-293-4942 or 844-666-0472.
Informing Materials (English/Spanish)
- Guide to Medi-Cal Mental Health Services | Spanish
- Consumer Grievance Review Request | Spanish
- (Large Print-English | Spanish) - Appeal or Expedited Appeal Request | Spanish
- (Large Print-English | Spanish)
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Most Commonly Used NOABDS
NOABD Reporting Log
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EQRO
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Contra Costa EQRO Final Report:
FY 22-23
FY 21-22
FY 20-21
FY 19-20
FY 18-19
FY 17-18
FY 16-17
FY 15-16
FY 14-15
FY 13-14
FY 12-13
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Contra Costa EQRO Final Report: